Closing Your Account and Deleting Your Data

Applies to: the AUSCA member app and member portal

Your account in the AUSCA member app is your membership record with AUSCA Micro Finance Cooperative Society Ltd. Because it holds real savings, loans and cooperative records, closing it is handled by the cooperative office rather than by a button in the app, so that your money reaches you and nothing is deleted by accident. Anyone can make the request; you do not need access to the app to do it.

How to request deletion

• Email us at info@auscacoop.org from the email or phone number registered on your account, with your name and member number, asking for your account to be closed and your data deleted.
• Or call us on +234 803 316 1546, or visit any branch or the head office at 78 Hospital Road, By Asa Road (3rd Floor), Aba, Abia State.

What happens next

• We confirm your identity, so nobody else can close your account or take your funds.
• We settle your membership under the cooperative's bye-laws: outstanding loans, guarantees and store balances are cleared, and your savings and shares are paid out to you.
• Your account is then closed: you can no longer sign in, and we stop sending you messages.
• We acknowledge deletion requests within 7 days and complete them within 30 days of your membership being settled and closed.

What is deleted, and what we must keep

• Deleted: your profile and contact details, photographs, documents and sign-in credentials, wherever the law does not require us to keep them.
• Kept for a legally required period: financial and transaction records (savings, loans, repayments, receipts). As a registered cooperative society we must retain these under Nigerian law and cooperative regulations, even after an account closes. They are kept securely, no longer used for anything except legal and audit purposes, and disposed of securely when the retention period ends.

Questions

For anything about your data, see our Privacy Policy or contact us at info@auscacoop.org.